Unable to use an existing Atlassian account - password input not displayed

Question

Hi,

I am on macOS High Sierra 10.13.6 trying to install latest SourceTree version 2.7.6a

I am experiencing an issue when trying to use my existing Atlassian account for the installation as I cannot see the password input. That means I cannot complete login and hence the installation. I have seen this is a known issue but haven't see any solution or workaround for mac users.

I would appreciate any help here.

Thanks

Fernando Cabrerizo · Answer

Hi Ana,

I have found an unexpected workaround for this... For some reason, after inputting my username the password input was not displayed. I wondered if it was just that the input was hidden or overlapped? So after inputting my username and click enter I just blind-input my password and clicked enter again. It worked!

VERY POOR USER EXPERIENCE Atlassian. Many people is complaining about unexpected behaviours in this Atlassian login screen for long time. It is time to fix it!

Thanks Ana for your response though :)

Nando

Ana Retamal · Answer

Hi Fernando, welcome to the Community!

Could you remove com.torusknot.SourceTreeNotMAS.plist from ~/Library/Preferences/ and try again?

Let us know if that helped you!

Kind regards,

Ana