I have posted two questions now.
The first one was marked as spam.
The other as not authenticated and doesn't even seem to have registered.
I have also tried to get help by commenting other wuestions on the same topic. They seem to have been rejected or even manually deleted.
Am I somehow not legible for using this service?
We are paying clients of Jira Servicedesk.
Thankful for any comment or encouragement at this point! 
