Error: RATE_LIMIT_EXCEEDED

Question

Since few weeks ago, we started receiving an error when we create big cards with lot of info or many at the same time with the error RATE_LIMIT_EXCEEDED.

Is there any update that we hadn't noticed y realized? Because we have been using Trello for like 2 years and it had never crashed like this.

Thanks!

Renato Chencinski · Answer

There's an issue open for Jira Cloud: https://jira.atlassian.com/browse/JRACLOUD-69254

I'll comment here what I said there as well:

I had this problem with a 60 cards board, after 2 cards I got the error.
I tried it again (saving the import config and using it, not sure if it has any relation) and the second time it worked.

Also, there a workaround is suggested, using CSV export / import.

unknown · Answer

Hi,

This is what Trello's API throughs when we create cards.

(now i will send it to the Trello contact center)

Marta Galofre de Alos · Answer

Hi José Tomás,

Our team has had to establish some limits to boards and cards to prevent performance issues. Could you please contact us at trello.com/contact and send us a screenshot of your board when you get the error so we can take a closer look?

Thanks so much!