How do I add an external team member to an enterprise account?

Question

My company has an enterprise account. However, we want to add people to the enterprise account who are not from the company (external). We also want them to use trello enterprise and have the same functions as the rest of the team (internal).

At the moment, we are pending for approval for the enterprise team. The external team members are part of the team on the free trello version, however, to convert them to an enterprise account it requires them to sign in with an email address from my company, which they do not have as they are external.

How can I resolve this issue?

Thanks

unknown · Answer

If it's  a certain email domain required to be added to the enterprise team and the members I want to add don't have this domain, does this mean that if  I add them to the board anyway they will not be enterprise and our data will not be secured properly?

Thanks

Torben_trello · Answer

Some of these settings depend on how your Enterprise has been set up. Some Enterprise teams require for users to have a certain email domain to be added to Enterprise teams.

However, you should be able to add external free users to any board that they need to work on, regardless of them being members of the Enterprise team: https://help.trello.com/article/717-adding-people-to-a-board

Feel free to reach out (or have your Trello admin reach out) to trello.com/contact with your details, so we can take a closer look if that does not help.