Swapping license keys

Grouplink IT Solutions GmbH

Hello,

We have following scenario:

• Confluence server A: 50 licenses
• Confluence server B: 50 licenses

our sales team purchased an user upgrade for the license of server A (to 100 users). but the desired server to upgrade the user tier, was server B. is it possible to just swap the licenses between these servers to achieve that server B instead of server A gets the user upgrade by copy the licenses through the admin interface? Or do we have to contact the support to change that to the correct license?

 

Thanks for help.

Mirek

Hmm.. I think you cannot simply swap license keys since all licenses are associated with a ServerID. Every instance have an unique ServerID.

https://confluence.atlassian.com/confkb/what-is-the-confluence-server-id-151519275.html

So if a wrong license was upgraded maybe someone this could be updated either on my.atlassian.com or on Confluence or someone can make a license switch but for that I think the only way is to contact Atlassian Sales Support

https://www.atlassian.com/company/contact/purchasing-licensing