Email notifications are not working

Gary Cane

Whenever an action is taken in Crucible that should generate an email, the emails are not being received.

The Fisheye / Crucible mail server is configured -- our email server is setup to require a login and a valid user name and password are set. It appears that all works OK when 'Send test email' is attempted.

Looking at the log file in C: FISHEYE_Home var log I see the following error messages when notification emails should be sent from Crucible:

INFO | jvm 2 | 2012/12/21 14:12:59 | 2012-12-21 14:12:59,829 ERROR - problem sending email

INFO | jvm 2 | 2012/12/21 14:12:59 | com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 Client does not have permissions to send as this sender

We are running Small Business Server 2011 and Exchange 2010. I believe I have relaying enabled correctly for the internal IP addresses. Also, we have JIRA, Confluence, and Bamboo running at our site and have no issues with notification emails being sent.

Thanks in advance for any help you can provide.

Gary Cane

Gary Cane

Make sure to check the radio button for send emails from server address or user address on the mail server setup page . . . in my case it was set to user address and the user address was not a fully qualified email address. The server then treated the email as a relay request from an untrusted source.