Sourcetree keeps asking for password and doesn't work

Question

Hi all,

I am new to the source tree. And a very wired problem comes across when I try to push my commits.

As the image indicates, it asks for the password, while it never works when I enter my password on Bitbucket or Source Tree. And it loops again and again. Then I have tried to push it in the terminal, it works. Hence, could anyone tell me what's wrong with that? What should I do next?

Thank you in advance!

Manju · Answer

Hi @gkunkel1965,

Can you please let me know if the account is already added in Sourcetree? Also, can you please check the keychain items to ensure there are two items "Bitbucket Credentials" and "bitbucket.org access key for <username>". Please include screenshots wherever possible for us to help you better.

Thanks!

gkunkel1965 · Answer

Actually, this is happening while trying to clone a Repository

gkunkel1965 · Answer

I'm a different customer and some of our users are having exactly the same problem today.