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licensing issue

Thomas Niemann

As a Software vendor we have purchased 50 user starter Edition to test crowd

We´ve connected it to our active Directory, and now we cannot Access the System as we have more than 50 AD Users.

We would disconnect the ad, but we cannot enter the configuration:

"Your current license does not permit the number of users you have configured in Crowd, please upgrade to a new license, or contact Atlassian sales support."

What can we to to enter the Software und unconfigure the ad?

Accepted answers

All comments

Bruno Vincent

Hi @Thomas Niemann

You just need to go to my.atlassian.com and generate an evaluation license for unlimited users as explained on this page: https://confluence.atlassian.com/crowdkb/users-are-unable-to-log-in-after-updating-the-license-223223576.html

Thomas Niemann

ok, i´ve received a eval licence. The strange Thing is, that now i cannot Login with the admin user as it says "Invalid Login". But the Password wasn´t changed...

Please help again!

Bruno Vincent

Have you tried to clear your cookies or restart your browser?

Thomas Niemann

yes, i even used a different browser, no cuccess

i used this statement

select * from cwd_user u
join cwd_membership m on u.id=m.child_id join cwd_group g on m.parent_id=g.id
join cwd_directory d on d.id=g.directory_id

and i see the field active = T - is this right?

Thomas Niemann

select * from cwd_user u
join cwd_membership m on u.id=m.child_id join cwd_group g on m.parent_id=g.id
join cwd_directory d on d.id=g.directory_id
where g.group_name = 'crowd-administrators' and d.directory_type='INTERNAL';

(last line was missing)

Thomas Niemann

Reinstalled - "solved"

Strange Problem...

Bruno Vincent

Yes, it is, definitely. Did you reconfigure everything or did you import an XML backup (in which case that would be incredibly strange!) ?

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