nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Login issue with Source tree app

Nithin Thomas

Hi,

nithin.thomas@staples.com is my email address.

When I am on a particular server, I am able to login to sourcetree via the IE 11 browser. But when I am in the sourcetree app (v 2.5.13) and use the same credentials, I am unable to login to it ('something went wrong when attempting to validate your credentials' is the error message I am getting).

Can you help?

Perhaps there is a port in the app that my server needs to have opened or something?

Please advise.

Accepted answers

All comments

minnsey

Hi

It sounds like you are on Windows, referring to IE, but I'm guessing the version number is a typo, the current release is 2.5.5.

Are you trying to register, during the welcome wizard, or add a new account? Are you trying to use a Bitbucket, Bitbucket Server or Atlassian account ?

Nithin Thomas

Source Tree Step 1.jpg Source Tree Step 2.jpg

Hi Michael,

Yes you are right it is v2.5.5

In the Register Account wizard I'm selecting Atlassian account and providing my credentials which is already registered.

Please see attached screenshots.

Nithin Thomas

Can some one help to resolve this issue please?

minnsey

Please try the following:

open Internet Explorer
open the Developer tools, f12
1. set the Browser Mode 10
2. set the Document Mode Standards
open Cog/Internet options
1. ensure the following settings are enabled
2. Misc/Access data sources across domains
3. Misc/Allow META_REFRESH
4. Scripting/Active Scripting

The easiest way to test is to see if you can login to https://id.atlassian.com using Internet Explorer, if you can you should be able to use the Atlassian account registration flow, if you can't then try the settings above and retry.