Is anyone having issues adding trello lists right now?

Question

If I add a new list in the UI, it disappears after a few seconds, and the browser console shows it got a callback reject and a 500 error.

If I add it with the API using python trello client, I get:

File "/usr/local/lib/python2.7/dist-packages/trello/trelloclient.py", line 210, in fetch_json
raise ResourceUnavailable("%s at %s" % (response.text, url), response)
trello.exceptions.ResourceUnavailable: Internal Server Error at https://api.trello.com/1/lists (HTTP status: 500)

Sorry if this is the wrong place to report it, but the Trello Status website doesn't have any "report issues" links, and it keeps saying nothing is wrong, which makes me worry they aren't properly monitoring their software stack and haven't been paged by this severe outage. Maybe someone knows how to pass it along.

tzsebe · Answer

Hi Marta,

Thanks! After playing with it a bit, I was pretty sure this was just that one board, and not a wide-reaching shard of boards. I contacted Trello, and they eventually found some sort of locking issues occurring with that board (trello systems being unable to aquire a write lock for list operations, iirc).

I gave them a week or so to investigate, and this past weekend, I migrated my stuff to a new board, and closed/deleted the old broken one, for privacy reasons. AFAIK they haven't fixed the underlying issue, so this is likely still happening to a tiny subset of people who aren't reporting it because it's easy to work around. Would have been nice to have a fix, but I can understand it being a low priority bug, until it gets triggered on a large scale.

cheers

Marta Galofre de Alos · Answer

Sorry you're finding issues with adding lists Tamas!

Would you mind reaching out to us at trello.com/contact so we can take a closer look and further troubleshoot this?

Thanks!