Builds are failing when agent running as a service

Question

Hello Team,

I have a windows build agent which is configure to run maven builds. When I started running it as service , build are failing continuously with below error.

Agent log on user is not Local System and ENV variables are correctly configured. Can someone help me to solve this issue.

PS: when agent is running as non service, builds are success.

Jeyanthan I · Answer

Hi Akhil,

I believe the English translation to the error is this:

<cmd> is not recognized as an internal or external command

We see this problem often, and it's often related to the SYSTEM path not working when using the agent as a Windows Service which is outlined in the below knowledge base article:

* Bamboo or remote agent does not pick up the Path environment variable correctly when running as a Windows Service

Hope that helps.

robhit · Answer

Hi Akhil,

The problem may need a thorough investigation.

I would recommend opening a support ticket so that support engineers can help you.

Thanks,

Robhit