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Cant map an issue assignee to a team member in Portfolio

Sergey Kibush

I choose assignee for story or task or bug or sub-tusk in Jira Cloud from team members in my Portfolio plan, then click calculate in Portfolio and nothing changes (team, fix version, components - are updated but assignee - is not)

I found some information in:

https://confluence.atlassian.com/jiraportfoliocloud/map-an-issue-assignee-to-a-team-member-868977839.html?_ga=2.166300923.418106851.1522046235-1328946415.1512994475

In order for the Jira issue assignee to show in Portfolio's team member column, these conditions must apply:

There is not member set in Portfolio. Done
The assignee is set on the issue in Jira Software. Done
The assignee is part of a team in your Portfolio plan. Done
If you've made a manual team assignment, make sure the assignee is part of that team. Done
To see the assignee that is being pulled from Jira Software, you have to Calculate your plan. Done
The issue assignee import level must be set to a hierarchy level. See Configuring initiatives and other hierarchy levels. Set in Story level

What am I doing wrong?

Comments

shafqat

Hi Sergey,

It sounds like it should work as you described. There could be a bug or a configuration issue causing this problem. Could you create a support ticket so that we may investigate this further: https://support.atlassian.com/contact/

Thanks,

The Portfolio for Jira Team

Gus Panagiotopoulos

Running into the same issue not all assignee's are being pulled into portfolio at the story level.