SourceTree 2.4.8.0 installation on windows: broken GUI?

Herbert Wurst

Hi,

I'm currently trying to install SourceTree 2.4.8.0 on Windows 7, but when I hit "use an existing account" in step 3 of the installation a new window with no GUI opens and nothing happens.

I already created an Atlassian account and also tried re-downloading the installation file.

Anyone?

Ana Retamal

Hi Herbert! Are you getting a blank screen? Or is it something different? If you're on Windows, one of the first things you should check is that Internet Explorer is updated to the latest version, as Sourcetree relies on it for Authentication.

If you're still having issues after that, you can use the following workaround:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

Let us know if you need any further assistance!

Cheers,

Ana