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Jira Power-Up Connection

Mike Aybar

I'm having issues with enabling the Jira Power-Up in Trello. I go to edit power-up settings -- Connect to Jira -- Add my URL -- It asks me to allow and authorize the integration and then gets stuck on verifying and will not connect. Please note that the Trello connector has been installed for the Jira Server.

Jira 2.png

Accepted answers

Jordan C

I fixed this by disabling RequestHeader unset Authorization in my httpd config. If you have that enabled, you might want to try the same thing.

All comments

Jordan C

Hi Mike,

I've been working on the same problem myself. Are you running a proxy on your Jira server? If you check the app link in Jira, did the "Incoming authentication" fields get filled in (this should be done automatically when you attempt to establish the link from Trello)?

Jordan

Jordan C

I fixed this by disabling RequestHeader unset Authorization in my httpd config. If you have that enabled, you might want to try the same thing.

Roy Hodges_2ro64z

I'm getting the same issue -- a client is connecting their Trello board to my company's JIRA Instance using the Trello Connector for JIRA. The initial connection created the application links with incoming details filled in, but when the client tries to connect, they get a perpetual "verifying" message. Help?

Customer's Trello Power-Up Link - Stuck Verifying

Details

- We are using Apache Reverse Proxy + SSL

- Application Link shows outgoing details filled in, incoming details are blank

Milan Muňko

Hi Jordan, could you please specify where is the httpd config ?

Jordan C

Hi Milan. For us, running Apache on a RHEL system, it is in /etc/httpd/conf.d/jira.conf. Assuming you're also running Linux, it's likely in /etc/httpd/conf/ or /etc/httpd/conf.d/

Once you track it down, what I did was comment out the line so my proxy config looks like this:

SSLProxyEngine On
ProxyRequests Off
ProxyPreserveHost On
ProxyVia Off
ProxyTimeout 300
#RequestHeader unset Authorization
ProxyPass / http://127.0.0.1:8080/ retry=0 connectiontimeout=300 timeout=300
ProxyPassReverse / http://127.0.0.1:8080/