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Accessing Atlassian Products after installation of Crowd not possible

Kevin Kirchhof

Recently I've installed Crowd as SSO solution authentication for Jira, Confluence, Bitbucket and Bamboo (all services running on the same machine - Windows Server 2012 R2). After installing Crowd I am struggeling to login intop my other Atlassian instances. I always get the error like "The login credentials given are incorrect.". I started setup Crowd's directory, user groups and user. But in case to add an application, I have to configure the other Atlaissians applications (e.g. Jira) to use Crows as identity provider, too. Right this step fails because I cannot logon into the other servies anymore. I've also tried to reset the Jira users password via mysql database (like described in Atlassian Support Documentation Jira: Retrieving the JIRA Administrator). On setup of Crowd, I followed the ionstructions given in Atlassian Crowd's documentation (https://confluence.atlassian.com/crowd/integrating-crowd-with-atlassian-jira-192625.html); I've got stuck on Step 2.

Can someone please help to to explain how to regain access to my running atlassian services?

Thank you very much in advance!

Sincerely

Kevin

Accepted answers

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Marcin Kempa

Hi @Kevin Kirchhof,

You've mentioned that you've got stuck at step 2. I assume that you've configured Crowd directory in Jira and changed the seraph-config.xml already?

Can you tell me how does your configuration look like in Crowd? you are trying to login to Jira with a user that previously was able to login, is this user available in Crowd in the directory connected to Jira app in Crowd?

Best Regards,

Marcin Kempa

Kevin Kirchhof

Hi @Marcin Kempa,

unfortunately not. I only was able to setup Crowd, so I just was able to setup a directory for Jira in Crowd. But on setting up Jira, I am not able anymore to login to my old user account. I've used Jira as authentication storage, so the other Atlassian instances took the authentication information from Jira.

I haven't setup any seraph-config.xml. I'll go for it an report the news soon. Was that file annotated in the documentation?

Thank you very much und best regard,

Kevin

Kevin Kirchhof

Hi @Marcin Kempa,

suddenly I've missed to configure the further steps - so it was just my mistake, because I had not finished the setup of Crowd. I finilized the last steps configuring the connection between Crowd('s directories) and Jira and am now trying to login again. Updates will follow...

Kevin Kirchhof

Hi @Marcin Kempa,

Now I have fulfilled the missing steps, setting up Crowd and a further Atlassian instance (e.g. Jira). But still I am not able to login, though the user I use for authentication is authorized in Crowd's directory, Jira uses to authenticate user.

Is there maybe a problem, because my new username in Crowd is the same as I've used for Jira before?

Thanks,

Kevin

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