Cannot recieve verificatoin email required for login

Question

Hi,

My colleague has recently started and we are trying to set up an Atlassian ID so that we can install sourcetree, however the verification email is not arriving. We have checked the spelling of the email address, and tried the resend button, however it is still not arriving.

Any help with this matter would be great,

Thank you,

Kesav

Ana Retamal · Answer

Glad to hear that, Kesav!

Have a good day :)

Ana

Kesavamoorthy_3pwiez · Answer

Hi Ana / Team,

Thank you for your quick help!! Bitbucket Cloud Support team resolved the issue for the ticket #BBS-73314. Email received finally!!

Ana Retamal · Answer

Hi Kesav, can you confirm that have you checked the spam folder? If it's not there and your colleague is still not receiving the confirmation email, we'll need to open a Support ticket so we can investigate why is this happening?

Best regards!

Ana