Rename User Error "This username is already in use"

Question

I am trying to configure Fisheye / Crucible to authenticate users using their Active Directory credentials; currently they are authenticated using the Fisheye / Crucible "Internal Directory."  I need rename existing users so that their usernames match what is in Active Directory.  When I try to rename users, however, I receive the error, "This username is already in use."  There are no users with the new names currently listed under "Users," however.

I do note that in the process of configuring the Active Directory authentication, I accidentally added a directory with the type "Microsoft Active Directory" rather than "Internal with LDAP Authentication" and then selecting "Microsoft Active Directory" as the type; as a result, Active Directory users and Groups were all synced with Fisheye / Crucible.  After realizing my error, I removed that directory and created a new directory of type "Internal with LDAP Authentication" using "Microsoft Active Directory" as the type/authentication source.

Is the old Active Directory sync information stuck in the system somewhere?  If so, is there a method to clear it out?

Thomas Deiler_db00h3 · Answer

Dear @tim.stauffer,

somehow you need to flush Fisheye's memory. The solution left: have a look in the DB. But changing this is high risky.

I would recommend to contact the Atlassian Support. Because in the end it is a kind of "buggy" behavior.

So long

Thomas

tim.stauffer · Answer

Restarted; no change.

tim.stauffer · Answer

Thanks.  I had removed the original Microsoft Active Directory user directory.  I have since remove the "Internal with LDAP Authenitication" directory, but the issue persists.  I have not attempted the restart as I am waiting for some indexing to finish, but I will try that soon.