crowd synchronization events are written to which logfile

Question

A crowd full synchronisation, executed for the first time, should, IMO, record some messages into a logfile.

I am monitoring a logfile in    ( this is a RHEL 7 instance )

/home/admin/logs/

the file is called:      atlassian-crowd.log

There are no entries in that file though, not for a full Sync and not for an incremental sync.

Where could I find the error messages ( if any ) ?

Or, do I need to increase the error log levels within Crowd, under the "Logging & profiling" config page?  If so , which of the 10 classes/packages need which level of error logging  though?

thanks in advance

Werner

Marcin Kempa · Answer

Hi @werner kolze

What type of directory is it?

Normally when synchronization is happening, Crowd logs this attempt and its result.

So you should see something like:

2018-02-18 22:58:20,000 Caesium-1-4 INFO [atlassian.crowd.directory.DbCachingRemoteDirectory] FULL synchronisation for directory [ 12345 ] starting

As you've mentioned that there are some entries in the log that are stored before or after the synchronization, would you mind posting them here? If those contain any fragile information, we can open a support ticket for you.

Also could you elaborate more, what do you need those entries for? Is it only for some kind of diagnosis?

Best Regards,

Marcin Kempa

werner kolze · Answer

hi @Bruno Vincent

yes, I mean Crowd synchronising users and groups from a remote directory.

And no, I cannot see any  synchronisation details in <crowd.home>/logs/atlassian-crowd.log  - whilst the synchronisation takes place. And that was my point  - I cannot "watch" the log getting written to , WHILST the synchronisation takes place.
The logfile gets updated a little while after the event is finished.

Sorry for not being precise enough when I logged the call.

thank you for the clarifications

Bruno Vincent · Answer

Hi @werner kolze Which synchronisation are you actually talking about? If you mean Crowd synchronising users and groups from a remote directory like Active Directory, then you should actually see synchronisation details in /logs/atlassian-crowd.log 2018-02-16 12:20:55,932 Caesium-2-1 INFO [atlassian.crowd.directory.DbCachingRemoteDirectory] FULL synchronisation complete for directory [ 98306 ] in [ 1476ms ] If you mean Jira/Confluence/etc. synchronising users and groups from Crowd, then you won't see anything in /logs/atlassian-crowd.log. You have to check your Jira/Confluence/etc. log file, for instance /log/atlassian-jira.log 2018-02-16 12:17:07,534 Caesium-1-4 INFO [c.a.crowd.directory.DbCachingRemoteDirectory] FULL synchronisation complete for directory [ 10000 ] in [ 8423ms ]