Sourcetree can't retrieve a free license after registering

Elena Martinez Lopez

My 30-day trial expired yesterday and I registered for free. The process seemed to be going just fine (fill in the requested data, click on the 'Verify my email' button, login on my account on the web) but Sourcetree is permanently stuck 'Downloading a license'.

 

I tried looking for a license in my Atlassian account to no avail. Also cheched the forums but all I could find were old posts that redirect to pages that don't work anymore.

 

I think this might be a recent problem with the program since everyone I know who used SourceTree before never had this problem.

Elena Martinez Lopez

Just found the problem. The network at work limits the connection to many websites, Atlassian being of them, to the point that My account page looked completely different. I tried from a different computer connected to a different network and I was finally able to download the license without a problem.