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Source tree installation fails on log in process

ricardo aijon

Hi.

When i try to install the SourceTree software with my atlassian account that has been activated , the installation process fails.

After third step of installation process , log on into your atlassian account and use and existing account.

I fill all the fields required , user and password and the following message is shown :

"Something went wrong while attempting to validate your credentials."

I have tried to reset my acoount passwod with the same result.

I can log in into atlassian site with my credentials with no problems.

I have searched for a application log file at my computer and there is one at

folder [userWindows\AppData\Local\Atlassian\SourceTree] \sourcetree.log

who has this error message :

ERROR [2018-02-01 08:45:13,474] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied

I have tried several versions of SourceTree with the same issue.

Thanks.

Accepted answers

All comments

Ana Retamal

Hi Ricardo! Thanks for providing that error message. You can find the solution in this other Community thread, it's the answer proposed by Mike Corsaro:

Please navigate to the config file location (C:\Users\{USERNAME}\AppData\Local\Atlassian\SourceTree.exe_{RANDOM_GUID}\2.3.1.0\user.config) and find the following line:

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String">

<value>True</value>

</setting>

Make sure that value is set to True

Let us know if it worked for you!

Best regards,

Ana

Rick Laird

Ana, I have the same issue. I have looked and looked for a solution.

Will Atlassian come out with an installation that works?

There does to seem to be a solution.

Rick

PDHI Licensing

Same issue here on SourceTree 2.5.5, none of the posted solutions solves the problem.

Arvind Gudipati

same issue here as well...

Michal Beniak

Same issue here. Its driving me crazy!

Brian Cline_35aby8

Successfully resolved this issue on Windows Server 2012 R2.

Added *.atlassian.com to Trusted sites (Internet Properties > Security > Trusted sites > Sites)
Edited the security settings (Custom Level) for Trusted sites to:

Enable Access data sources across domains (under Miscellaneous)
Enable Allow META REFRESH (under Miscellaneous)
Enable Active scripting (under Scripting)

I hope this helps someone else!

Spencer Blackman

Thank you!!

dublez007

Same issue for me too.

ayming

I have permission to install sourcetree but I cannot edit all settings in 'Internet Options > Security'. Please help...

Nadeem Ahmed_bsqgca

+1 facing the same issue

Nadeem Ahmed_bsqgca

I got it working after following the steps, Thanks

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