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Is it possible to limit visiblity of issues within the same project?

Michele Swoager

I have one project but I need to limit issue visibility between external customers.

So Customer A cannot see Customer B's issue and vice versa.

I have looked at issue level security but have not had any luck.

Any guidance you can provide is greatly appreciated!

Thank you!

Michele

Comments

Max Foerster - K15t

Hey Michele,

what where you missing when looking at the Issue-level-security? Have you tried for example to set up a role for each customer and configure the security levels and permissions of the project for testing? Where do you especially need help? Out of curiosity, does a customer have more than one account or are you using shared accounts for customers?

Best,

Max

Michele Swoager

Hi Max,

Basically nothing seemingly worked after I added the issue level security. :-( I created one issue and can never see it anywhere. :-| Clearly I don't know what I am doing.

There would be two different customers; each customer having multiple accounts.

For Customer A, I will have User 1, User 2, User 3

For Customer B, I have User 4, User 5, User 6

If User 1, User 2, or User 3 logs in they should only be able see Issue 1, 2, and 3

If User 4, User 5, or User 6 logs in they should only be able to see Issue 4, 5, 6

Does that help clarify my issue?

Thanks for your help!

Michele

Max Foerster - K15t

Hi Michele,

on which Jira version are you running? In the recent versions it should not be possible to select a security level you're not a member of to prevent what sounds like you are experiencing at the moment (from my experience). Have you added yourself to the security levels you created for Customer A and Customer B to always have access? Will get back to you later, it's getting late here! Good luck so far and don't despair.

Max

Michele Swoager

Hi Max,

We are running the hosted version of Jira so not exactly sure the precise version number.

Is there a certain place I can find that?

Thank you for your help!
Michele

Gopi K

Hi Max,

Can you please clarify the below?

a) I have one project having one customer and our internal users, is it possible to restrict customer to view only issues created with value 'External' in the custom field 'Raised By'

b) I have one project having multiple customers and our internal users, is it possible to restrict one customer viewing other customer issues? also when the customer raising the issues, our custom field 'Customer' should be automatically updated with current login customer group

In both the cases, security level to be automatically set for the customer, instead selecting from the drop-down

Thanks for looking

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