FishEye/Crucible users can't login

Question

We have installed Crowd, JIRA and FishEye/Crucible recently, users are managed in Crowd.

All the apps working fine till yesterday, users (even admin) are not able to login to Fisheye/Crucible today.

These are the changes I made before it happened:
- added app link in JIRA + Fe/Cr (was not working properly, due some authentication error)
- installed 2 add-ons into JIRA (and got new licences)

Since then no one can login to Fe/Cr ("Password incorrect or unknown user"), despite the fact in Crowd I tried the Authentication Test for Fisheye and that test was succesful.

Is there any way to get a detailed errror information about the failed logins?

Any idea would be appreciated.

AnnWorley · Answer

@Magnum Demo please expect an email from our support portal regarding the ticket mentioned by Marcin. I opened it for the Fisheye support team since you mentioned even the internal admin cannot log in. If they decide it's a Crowd issue they can definitely move it to the Crowd support team.

Marcin Kempa · Answer

Hi @Magnum Demo

I think that we might open a support case for you, so we might make this conversation private so we can discuss the details of your deployment there.

Later on we will share the outcomes here on community, so if there are others struggling with similar issue, they may use the solution.

At the moment what I see from those logs, it seems that your Fe/Cr instance is able to synchronize changes from Crowd, however there is are no errors that happened at the time you specified, that would indicate the auth problems.

I assume that all of your users in Crowd are in groups that are allowed to authenticate to Fe/Cr (like fisheye-users, crucible-users). This had to be the case as you've mentioned that users are managed in Crowd and previously they could access Fe/Cr, just double checking.

One thing that comes to my mind at the moment, can you try to navigate to

{fisheye.baseurl}/admin/admin.do

like

http://localhost:8060/admin/admin.do?

and then provide the admin password specified at installation time? Once you login, you may check the configuration there.

Best Regards,

Marcin Kempa

Magnum Demo · Answer

here are the FishEye log files, please have a look, we dont know what to look for.

magnumit.hu/fisheye/atlassian-fisheye-2018-01-24.log

magnumit.hu/fisheye/atlassian-fisheyectl-2018-01-22.log

magnumit.hu/fisheye/fisheye.out