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Getting "Could not authorize request with the available token. Please re-authenticate. "

Bryan Kalkhoff

I'm sing sourcetree 2.7 on mac 10.13.2 and every time I try to connect my account to the sourcetree app it gives me this "Could not authorize request with the available token. Please re-authenticate."

Not sure what to do, I know for sure I am typing my password and email correctly.

Accepted answers

Manju

Can you please remove any keychain items Sourcetree has written to your keychain, remove accounts in Sourcetree, restart and add the accounts in Sourcetree? Also, make sure that Sourcetree has written the necessary keychain items when you add the accounts back.

Thanks!

All comments

Manju

Thanks!

Bryan Kalkhoff

Sorry for the late response, it still isn't working. For some reason it won't let me clone a repository from my account. I did update my sourcetree thinking there was a bug patch and even that wouldn't work

Manju

This error is displayed specifically when the refresh token is not available in case of OAuth or there is a wrong password stored for basic auth. Please remove the account in Sourcetree and add it back again. That should get you working.

You can also remove the application support folder to see if it helps. This can be found here - ~/Library/Application Support/SourceTree

Bryan Kalkhoff

That worked thanks!

JoshFialkoff

I get the same error in the log.

Here is a screenshot of the account configuration errors and logs from ~/Library/Logs/Sourcetree/

Monosnap 2018-10-15 10-44-04 sourcetree keychain.png

: "Error - Could not authorize request with the available token. Please re-authenticate."

There are no entries for Bitbucket in Keychain
I tried to re-login via Google SSO and Sourcetree hangs. Here's a screencast: http://take.ms/c225f
I have the latest version of Sourcetree:

What other steps do you recommend to solve this? I thought I heard of decoupling Bitbucket from the Google SSO, but I don't see a way to do that now.

Thanks,

Josh

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