Cannot install, malformed request during login

Question

Hi,

When I try to install sourcetree, after I log in in my account, I always get this error:

Oops, you've made a malformed request. - Atlassian account

Oops, you've made a malformed request.

Windows 8 -  Lenovo thinkpad

I did clear history, reset browser and reset computer

Best regards

Ana Retamal · Answer

Glad you figured it out!

Have a nice day :)

Ana

Stephane L · Answer

Hi Ana,

Problem solved:  I simply reset Internet Explorer's Advanced Settings. I found that in another post or forum.

Thank you!
Stephane

Ana Retamal · Answer

Hi Stephane, can you confirm if your Internet Explorer is upgraded to the latest version? Sourcetree relies on it for authentication and having an older version might cause issues.

Also, make sure you can log in to id.atlassian.com directly on the browser. If you can't, follow Oops you've made a malformed request.

Let us know if this helped you!

Cheers,

Ana