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Sourcetree asking for password again and again

manuege

Since last update (2.7 152), source tree ask for my username and password every few seconds (around 30), making the app unusable. A modal window is shown in the front of the app, and it keeps appearing even if I enter the right password.

How can I solve this?

Accepted answers

All comments

Manju

Can you please include a screenshot and describe what host you are trying to connect, protocol for the remote URL and if you also have an account added in Sourcetree?

Thanks!

manuege

Here is an screenshot. You can see three modal windows. The three are asking for the same password. These modals appears randomly every few seconds.

It is asking the password for an account which I defined in the sourcetree accounts, but it is not even the account owner of any of the repos which I am managing at this moment. I don't think it is related, but the repo url protocol is https. And the host is bitbucket.

Thanks

Captura de pantalla 2018-01-16 a las 15.00.01.png

Manju

This seems to happen on macOS High Sierra when you have for some reason denied access to a keychain item to Sourcetree and we cannot read keychain items. Here are a few things that got the issue resolved for me personally,

Remove account in Sourcetree
Remove all keychain items added by Sourcetree
Restart Mac
Add the accounts back in Sourcetree
Make sure to enter password and click "Always Allow" when keychain prompt is displayed for the new keychain items.

Let me know if this helps!

manuege

Thanks for the answer, but it didn't work.

It makes my computer unusable. If I have source tree running in background I get those annoying prompts asking me for the password again and again, whatever is the app I am using in the foreground.

Kevin Truong_qwzwpu

Same thing happens to me. Tried everything here to no avail. Delete 2.7.1 and redownloaded 2.6.3 and I am back in business. Good job 2.7.1.

Scott Yelich

I didn't read all the comments -- if this has already been said, I apologize for the duplication.

MY assumption of what's going on here is that somehow the sourcetree internal git is fubared in some way. Let's say internal is 2.15.1 -- but my system one is 2.15.1. Somehow, they are not behaving the same with regards to at least authentication.

Again, this is an assumption here, and I will test with the next set of sourcetree updates, but I think when an update or a certain level of update for sourcetree comes out -- the setting for which git to use gets cleared or (re)set to internal git. THIS CAUSES ME ALL KINDS OF GRIEF.

In the comments here, there are posts that say that the command line git works. This is and always has been the case for me. I "resolve" the sourcetree shenanigans by going to the preferences for git and selecting to use the system git (even if it's the same version).

This has resolved the issue of sourcetree repeatedly asking me for my password and having the input of a valid password not working. I did not erase passwords in keychain, unlock keychain, save to keychain, use command line once, uninstall or re-install sourcetree -- I just changed the git to command line git (and restarted sourcetree just because).

YMMV. Good luck.

Scott

Manju

Hi All,

Sincere apologies for the issues you have been facing with regards to authentication on Sourcetree Mac over the last few months. Please read the response from the product manager of Sourcetree here - https://community.atlassian.com/t5/Bitbucket-questions/Authenticating-with-Bitbucket-not-possible/qaq-p/502460#M25871

Also, I have submitted an issue on JIRA - https://jira.atlassian.com/browse/SRCTREE-5600 and have been working on getting it fixed. We will hopefully have a fully functional build very soon.

Thanks,
Manjunath
Sourcetree Mac Developer

Hiren Bhalgama

It's working

Thanks

scott davis_0qobu7

I am getting this repeatedly on 2.7.6. Very frustrating after update. By getting this, I mean when connecting for any pull or push to github using a connected github account (of which the 'connect account' process works perfectly)

Please help! Very tired of putting in my password repeatedly every push or pull. (note, my ssh key has a passphrase on it. this never used to happen with previous versions of sourcetree) Screen Shot 2018-07-03 at 11.43.56 PM.png

Hiren Bhalgama

Hi,

I have solved by changing configuration :

Preferences -> Git tab -> Select 'Use System Git'

Thanks!

scott davis_0qobu7

that doesn't work for me. (version 2.7.6. )

Tomas Dermisek

to me this is happening on 2.6.3 - I don't think it is the version's problem

Zakharii Veremei

I use the Google Account as authorization and have similar problem. So it is need to refresh OAuth token.

In SourceTree navigate: Tools > Options > Authentication Tab.

Then expand your bitbucket account and select Edit.

After that press Refresh OAuth token button.

faridyagubbayli

This solved the issue for me as well. I tried other things but this is the only one worked for me. Thanks!

Robert B

It seems that there can be a different cause for the issue.

I'm on 3.3.4, win10. After a time off, got this issue. I use ssh key to connect to gitlab and suddenly SourceTree was not able to identify a key, and kept asking annoyingly for credentials.

Solution for me was to make sure correct configuration is set, and it was:

Tools-Options->General

SSH Client Configuration: "SSH key path" path where certificates are and "SSH Client" i changed to "OpenSSH".

All works fine now.

Samir Pipalia

This has always been a problem and I never knew why, thank you so much. Just changing the embedded git to system resolved the issue for me straight away. I tried everything including OAuth but nothing worked and I never received a password prompt either, which was annoying since I couldn't find the setting to enable it. But just changing the git to System fixed all issues. Thank you for saving hours worth of work.

Richard Schilling

This is an old thread. But I'm having the same issue in Sourcetree 4.1.0 (237).

I'm stuck. Does anyone have any suggestions on how to resolve this issue in the latest version?

Richard Schilling

My less than ideal workaround is to add the key to the agent using ssh-add and then push and pull from the command line.

I would like to be able to use the UI for this though. So, any suggestions would be helpful.

Thanks.

Kirk Richardson

What ended up working for me, using OAuth on Mac w/ Sourcetree v4, was to find my github-related credentials in the Keychain Access list, deleting them, restarting the OS. Recreating the github credentials with Sourcetree, granting Sourcetree access with the "always allow" option when prompted, and then verifying by clicking on the github credential that Sourcetree had access to it.

Nick Leone

This worked for me, thanks!

Daria Zaika

Thank you so much, that worked for me!

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