can't start sourcetree after update

Question

I chose the option to update Sourcetree, downloaded, and ran the install.

Now when I try to start (the new) Sourcetree I am redirected to the Atlassian website for licensing.  The instructions on the website tell me to update the license from within Sourcetree.  But when I try to get into Sourcetree, I get redirected to the website ... which tells me to update the license from within sourcetree ... but when I try to get into sourcetree, I get redirected to the website ... which tells me to update the license from within sourcetree ... but when I try to get into sourcetree, I get redirected to the website ... which tells me to update the license from within sourcetree ...

AND SO ON.

augiesarmy · Answer

I am having the same problem. I am not getting redirected and SourceTree does not open. Did anybody find a resolution for this?

Jim Smith11 · Answer

Similar happened to me but I don't get redirected and SourceTree does not start. Using the latest version 1.8.3.

Here is the event viewer log:

Faulting application name: SourceTree.exe, version: 1.8.3.0, time stamp: 0x56f18db8
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18202, time stamp: 0x569e7eb1
Exception code: 0xe0434352
Fault offset: 0x0000000000008a5c
Faulting process id: 0x275c
Faulting application start time: 0x01d1869bf7d0e2e8
Faulting application path: C:\Program Files (x86)\Atlassian\SourceTree\SourceTree.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 35a75704-f28f-11e5-82f2-a4c49423f4b4
Faulting package full name: 
Faulting package-relative application ID:

Seth · Answer

What version of SourceTree are you installing? They implemented some fixes around this authentication in 1.8.2.1 and 1.8.2.2.