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login problems Trello

unknown

how can I get access again to my Trello account, after I did a reset of my phone and thus my two factor authentication app?

Accepted answers

Gonchik Tsymzhitov_ijr6oz

Hi!

Let's raise the ticket to the Trello support or try to follow this instruction

http://help.trello.com/article/1084-troubleshooting-two-factor-authentication

Hope it helps!

Cheers,

Gonchik Tsymzhitov

All comments

Gonchik Tsymzhitov_ijr6oz

Hi!

Let's raise the ticket to the Trello support or try to follow this instruction

http://help.trello.com/article/1084-troubleshooting-two-factor-authentication

Hope it helps!

Cheers,

Gonchik Tsymzhitov

unknown

i'm gonna try it that way. thanks!

kind regards

George_08shvn

did u solve the problem ，if yes ，please let me know the way to do that

unknown

At that moment the problem was solved, but in the meanwhile my phone has changed again. So the two factor has been reset, so no possibility to log in again. All I have are back-up codes, but can't find where to put them in.