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Licence key contains "<"

Vitaly_o0zh24

After upgrading from 5.13 to 6.3 version i get a message

"Bamboo bootstrap failed: Unable to run pre-bootstrap upgrade tasks as your support period has ended. Please contact Atlassian Support at ....".

After getting key from myAtlassian new key contains "<" symbol.

I've changed old licence.string value to new key and get fillowing error: "Bamboo bootstrap failed: Failed to parse config file: Error on line 26 of document : Element type "PARTOFBAMBOOKEYAFTER<SYMBOL" must be followed by either attribute specifications, ">" or "/>".

Accepted answers

Ellie Z

Hi Vitaliy,

Thank you for reaching out to the Atlassian Community today!

That error is indeed unexpected when adding a new license key. I'd like to verify the key for your account. Could you please confirm the email that you use to log in to myAtlassian?

In addition, could you please confirm whether the "license.string" line in your bamboo.cfg.xml file looks like the following:

<property name="license.string">The license key here</property>

We may need to see the bamboo.cfg.xml file. If that is the case, I'll create a ticket in our support system on your behalf and send the link here for you to upload it.

Thanks in advance! Please let me know if you have any questions.

Elias

Bamboo Support | Atlassian

All comments

Ellie Z

Hi Vitaliy,

Thank you for reaching out to the Atlassian Community today!

That error is indeed unexpected when adding a new license key. I'd like to verify the key for your account. Could you please confirm the email that you use to log in to myAtlassian?

In addition, could you please confirm whether the "license.string" line in your bamboo.cfg.xml file looks like the following:

<property name="license.string">The license key here</property>

We may need to see the bamboo.cfg.xml file. If that is the case, I'll create a ticket in our support system on your behalf and send the link here for you to upload it.

Thanks in advance! Please let me know if you have any questions.

Elias

Bamboo Support | Atlassian

Vitaly_o0zh24

Hi Elias!

In addition, could you please confirm whether the "license.string" line in your bamboo.cfg.xml file looks like the following:

yes. it looks like you display

Could you please confirm the email that you use to log in to myAtlassian?

Unfortunately i can't specify email here, but if you get more securable place i will get it. And can i specify SEN instead of email or this information is more private as email?

Ellie Z

Hi Vitaly!

Thanks for your reply. Thanks for confirming that.

Yes, of course, please feel free to send the SEN over. I can use that to look up the key on our side.

Thanks!

Elias

Vitaly_o0zh24

Hi Elias!

SEN-2952243

Welcome!

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