Unable to login to atlassian account while configuring source tree

Question

I am not able to login to atlassian account while configuring source tree for the first time. There is a continuous spinner on submit button.

Ana Retamal · Answer

Glad to hear that, Pratap! Have a good day :)

Ana

pratappandey · Answer

Thanks Ana for the steps. It is resolved now.

Ana Retamal · Answer

Hi Pratap! I'll assume you're using Windows. Sourcetree relies on Internet Explorer for the authentication, can you do the following:

* Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
* Check Delete personal settings
* Change your Internet Explorer Security Zone Settings:

* Open IE, click on the gear
* Select "Internet Options"
* Select the "Security" tab
* Select "Custom Level" for Internet
* Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
* Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

Also, make sure your IE is updated.

Let us know if this helped you!

Best regards,

Ana