Oops, you've made a malformed request.

Marco_fvi3m6

Oops, you've made a malformed request.

Often, clearing your browsers cache and restarting your browser will solve this problem.
If that doesn't work, please contact support.

 

I get this message whilst trying to log into the sourcetree app. I have cleared my cache in both firefox and internet explorer, though I only use firefox.

Ana Retamal

Hi Marco, Sourcetree for Windows uses Internet Explorer for authentication, can you make sure you're in an updated version? If you already are, please try the following:

• Disable browser extensions or try in private browsing mode.

• Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
• Check Delete personal settings
• Change your Internet Explorer Security Zone Settings:

1. Open IE, click on the gear
2. Select "Internet Options"
3. Select the "Security" tab
4. Select "Custom Level" for Internet
5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

 

If after that you're still having trouble, let us know which version of Sourcetree, IE and Windows are you using so we can continue helping you

Best regards,

Ana