Sourcetree 2.3.5.0 always crashed after startup

Question

Hello,

After he starts and when he is refreshing the repos, appears a crash screen "Sourcetree has stopped working" (Debug - Close).

If i select debug in VS 2017 appears the following error:
"Unhandled exception at 0x00007FFD776687BB (ntdll.dll) in SourceTree.exe: 0xC0000374: A heap has been corrupted (parameters: 0x00007FFD776CC6E0). occurred"

OS Systems: Windows 10 1709

But if i trie to execute the installation file, he tries to update and then starts the sourcetree and no error occurs (if i tried to open the installed, the error occurs always).

Best regards,

Paulo

pmcarreiro · Answer

Hi Michael,

Thanks for the quick answer.

"The installer should place sourcetree.exe in %localappdata%\Sourcetree\app-2.3.5\sourcetree.exe can you run that without crashing?"

Yes i can.

"The installer also creates a shortcut at %localappdata%\Sourcetree\sourcetree.exe  can you run that without crashing?"

No, it continues to crash.

If that still crashes, after you have tried running it can you check to see if there is anything in %localappdata%\Atlassian\Sourcetree\sourcetree.log

Yes, there is log information.

"ERROR [2017-12-11 14:52:47,929] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2017-12-11 14:52:57,651] [8] [SourceTree.Repo.RepoHandlerGit] [Summary] - Get summary failed, falling back to git.exe
LibGit2Sharp.LibGit2SharpException: No error message has been provided by the native library
at LibGit2Sharp.Core.Ensure.HandleError(Int32 result)
at LibGit2Sharp.Core.Proxy.git_status_list_new(RepositoryHandle repo, GitStatusOptions options)
at LibGit2Sharp.RepositoryStatus..ctor(Repository repo, StatusOptions options)
at SourceTree.Repo.RepoHandlerGit.Summary(String path)
ERROR [2017-12-11 14:52:58,489] [PriorityScheduler: 1] [SourceTree.Repo.RepoHandlerGit] [Summary] - Get summary failed, falling back to git.exe
LibGit2Sharp.LibGit2SharpException: No error message has been provided by the native library
at LibGit2Sharp.Core.Ensure.HandleError(Int32 result)
at LibGit2Sharp.Core.Proxy.git_status_list_new(RepositoryHandle repo, GitStatusOptions options)
at LibGit2Sharp.RepositoryStatus..ctor(Repository repo, StatusOptions options)
at SourceTree.Repo.RepoHandlerGit.Summary(String path)
ERROR [2017-12-11 14:53:07,264] [8] [SourceTree.Repo.RepoHandlerGit] [CurrentBranch] - Get current branch failed, falling back to git.exe
LibGit2Sharp.LibGit2SharpException: Corrupt repository. The 'HEAD' reference is missing.
at LibGit2Sharp.Repository.get_Head()
at SourceTree.Repo.RepoHandlerGit.CurrentBranch(String path)
ERROR [2017-12-11 14:53:07,849] [PriorityScheduler: 1] [SourceTree.Repo.RepoHandlerGit] [CurrentBranch] - Get current branch failed, falling back to git.exe
LibGit2Sharp.LibGit2SharpException: Corrupt repository. The 'HEAD' reference is missing.
at LibGit2Sharp.Repository.get_Head()
at SourceTree.Repo.RepoHandlerGit.CurrentBranch(String path)
ERROR [2017-12-11 14:53:11,188] [PriorityScheduler: 0] [SourceTree.Repo.RepoHandlerGit] [Summary] - Get summary failed, falling back to git.exe
LibGit2Sharp.LibGit2SharpException: No error message has been provided by the native library
at LibGit2Sharp.Core.Ensure.HandleError(Int32 result)
at LibGit2Sharp.Core.Proxy.git_status_list_new(RepositoryHandle repo, GitStatusOptions options)
at LibGit2Sharp.RepositoryStatus..ctor(Repository repo, StatusOptions options)
at SourceTree.Repo.RepoHandlerGit.Summary(String path)
ERROR [2017-12-11 14:53:18,998] [PriorityScheduler: 0] [SourceTree.Repo.RepoHandlerGit] [CurrentBranch] - Get current branch failed, falling back to git.exe
LibGit2Sharp.LibGit2SharpException: Corrupt repository. The 'HEAD' reference is missing.
at LibGit2Sharp.Repository.get_Head()
at SourceTree.Repo.RepoHandlerGit.CurrentBranch(String path) "

Best regards,

Paulo

minnsey · Answer

Hi

The installer should place sourcetree.exe in %localappdata%\Sourcetree\app-2.3.5\sourcetree.exe can you run that without crashing?

The installer also creates a shortcut at %localappdata%\Sourcetree\sourcetree.exe  can you run that without crashing?

If that still crashes, after you have tried running it can you check to see if there is anything in %localappdata%\Atlassian\Sourcetree\sourcetree.log

thanks