Trello not sending email notifications

Question

My correct email address is on there and the notification settings is set to "Instantly - send emails as soon as possible" but it never sends me emails when someone adds a comment to a card answering a question I have asked.

It means I have to click on every card individually every day to see whether anyone has added any new comments or not.

I have also checked spam but there is nothing in there.

Mike_kuzrt1 · Answer

We'll be happy to check our email logs to make sure there's not any block on our end! You can share your email addresses via https://trello.com/contact and we'll be glad to take a look.

unknown · Answer

Hi there

I’ve the same problem. I tried it with other adresses. With gmail it works. But with gmx or my company-Adress, it dosn’t work. But there is nothing in the spam.
It possible, that trello dosn’t send emails at such adresses.
Till November, we hat no problemes.

Thank you, for helping me!

Matt

Mike_kuzrt1 · Answer

Hi there,

​Not every event or activity in Trello will generate a notification, so it's possible that you're not meeting the correct conditions to trigger a notification.

For example, in order to receive a notification for a comment on a card, you need to be either a member of or subscribed to the card, or the comment needs to explicitly mention your @username. This page explains in a little more detail exactly what does and doesn't trigger a notification: http://help.trello.com/article/793-receiving-trello-notifications
​
If you think something's still not right, I would suggest reaching out to us directly via https://trello.com/contact so you can share the link to the card that you weren't notified of. With that, we'll be glad to check it out!