My friend (account email is sfanonymous123@gmail.com) can't log in

Question

When she tries to log in using Sourcetree, she is told she sent a malformed request.

Ana Retamal · Answer

Hi Lane, glad to hear that! And thanks for sharing your solution, this is how the Community grows! 😄

Have a good day!

Ana

Lane Davis · Answer

Hey Ana,

Thanks for the response! My friend actually figured things out. Just in case it's useful for anyone else, here's what we did:

* Since Sourcetree was opening IE windows for login, we assumed that the issue must be with something in IE.
* We went into IE and deleted all history/cookies.

After doing this, Sourcetree successfully let us log in.

Cheers to you and your great community!

Lane

Ana Retamal · Answer

Hi Lane! We'll need more info to know why is this happening:

* Which Sourcetree and OS version is she using?
* Is this happening during registration, or is she trying to authenticate for a new repo?
* Can she try logging in directly in the browser (if she uses Windows, she needs to try IE)? 
* Can you send a screenshot of this error message she's getting?

Cheers :)

Ana