Windows 10 sourcetree installer won't accept my credentials

bwrigley

Hi There,

 

I've just downloaded the installed, clicked 'use an existing account', entered my details and I get the message

'Something went wrong while attempting to validate your credentials.'

I've even tried resetting my password.

Any ideas?

Thanks

Ben

 

Ana Retamal

Hi Ben! Can you try logging into your Atlassian account using your borwser directly? Sourcetree relies on Internet Explorer, so make sure you're using an updated version. If trying in the browser doesn't work either, can you try the following?:

• Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
• Check Delete personal settings
• Change your Internet Explorer Security Zone Settings:

1. Open IE, click on the gear
2. Select "Internet Options"
3. Select the "Security" tab
4. Select "Custom Level" for Internet
5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

If the browser works but you still get that error in Sourcetree, let's have a look at the logs and let us know which Sourcetree version are you using.

Best regards!

Ana