Missing user email addresses in BitBucket application

Terry Harple_kipwyb

I use crowd for Jira,Confluence and BitBucket.
I use AD for authentication and crowd directory for group management.
Under users, all users have email addresses.
Under application BitBucket some users are missing email addresses.
Attempts to update the missing email address via crowd-> application -> Users -> <user-name> yields:
Directory does not allow user modifications 

How do I get crowd to re-sync with the data I see via crowd -> users

Is this a crowd bug I should file or a case I should open.

Seems like some kind of corruption.

BTW same thing happens with a subset of confluence users?

It like it doesn't like certain email addresses? Yet these addresses don't look special?

AnnWorley

Hi Terry,

I understand that in Crowd, when you go to Application>Bitbucket>Users some of the users don't have email addresses. The same is happening with some of the Confluence users.

When you go to the Users menu, and search for the same users, the email addresses are there.

The email addresses originate in the LDAP directory. The LDAP directory does not accept updates from Crowd, that's why you cannot manually add the email addresses.

• Is there a possibility that the directory associated with Bitbucket is not the same one you are searching when you go to the Users menu? That would explain the discrepancies.
• If you check in the LDAP directory itself, Active Directory or OpenLDAP, etc, do the users that lack email addresses in Crowd all have email addresses in that system?

I look forward to hearing more about your case.

Thanks,

Ann