SourceTree on Windows keeps showing "authentication via ssh keys failed"

Question

I am using the latest Version of SourceTree 2.3.1.0 on Windows.

- At PuTTY Key Generator dialog box, I click Load button to load my Git SSH key -> Save private Key.

- I then do right-click on Pageant on system tray to Add key. It was successfully added.

After that I can work with sourceTree, like pull, push, etc.

But when ever I restart SourceTree, the SSH keys seems lost, and I have to repeat this process again.

Is there anyway to add a SSH key permanently? Thanks

Louis Qui Tran · Answer

Hi Ana, thanks for our reply. To answer your question: no, unfortunately, everytime I reboot my computer and SourceTree, there is no keys loaded in Pageant, even though it was there before.

The thing is, I still can pull, push, and everything with Git Bash. That means, SSH Keys is stored properly in my PC, isn't it.

Ana Retamal · Answer

Hi Louis, do you have any keys loaded in your agent when you reboot your computer? You can check that using the command ssh-add -l You can also try pushing or pulling using the command line right when you restart your computer and see if you get the same error. In that case the error won't be with Sourcetree btu with the SSH keys not being properly stored in your pc. Let us know! Ana