login issues with installation of sourcetree

robert_hillen

Hi, I've downloaded and installed git and sourcetree. I also have a bitbucket account. When I try to login to my Atlassian account by pressing "using an existing account" it runs forever and does not give me a warning. When I press "Got to my Atlassian" everything  seems to  be fine. My email and login is robert.hillen@kpn.com. Hope you can help.

Best,

Robert

Ana Retamal

Hi Robert, so where you finally able to log in using your Atlassian account? Or are you not able to log in using any of the 2 ways?

If you're on Windows, you can try the following:

• Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
• Check Delete personal settings
• Change your Internet Explorer Security Zone Settings:

1. Open IE, click on the gear
2. Select "Internet Options"
3. Select the "Security" tab
4. Select "Custom Level" for Internet
5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

Otherwise, let us know which OS are you using and send us a screenshot of what happens when you try to log in, so we get a better understanding of the issue.

Best regards,

Ana