New member not appearing in Menu

Question

A new member I've invited to a board appears on the Home page, in Settings and in an email notification sent to me, but doesn't appear along with all the other members in the menu.

Does anyone know why, what I can do about it, and what effects it might have on communication?

Ian Campbell_hwo4bz · Answer

Thanks Caity, have just done as you request.

PS the problem is in the Lambeth E3 board.

Caity · Answer

Hi Ian,

Since it sounds like this involves data specific to your account, rather than a general question, this may be a better fit for our support team.

Would you mind reaching out to us at trello.com/contact/? If you could leave the checkbox checked to give the support team temporary access to your account, that would be very helpful. Could you also let us know (in that message, not here) the email address or username of the user you've invited?