Install SourceTree doesn't work

Question

I had SourceTree v2.3.1 installed (Windows 10 64bit)
For some reason it stopped working this morning - click on .exe wouldn't open and Event Viewer shows errors.
I uninstalled it, downloaded the latest version and tried installing it. In the install process, I get to the "Altassian Account" step, a new pop-up shows but is empty (image below)

So basically, can't install SourceTree. Me needs help

Harper_ Peter · Answer

d

Ana Retamal · Answer

Hi @John Bagagem, are you using the right files? I mentioned accounts.json and passwd however you wrote hostedaccounts.xml and passwd, I'm not sure if this was a typo on your side or you used the wrong one.

Once you uninstall Sourcetree, make sure that the AppData/Local is gone. Apart from this step, for some users it was also necessary to make compatibility changes to IE. You can try turning off Compatibility mode in Internet Explorer, the instructions can be found here.

After that, continue with the rest of the steps:

Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

Our developers are currently working with the id.atlassian.com team to implement a proper fix. In the meantime the workaround is needed.

If after following these instructions it still doesn't work for you, check if you're able to log into https://id.atlassian.com using IE (it has to be tested via Internet Explorer because the WPF Web View component Sourcetree uses relies on Internet Explorer under the covers).

Let us know!

Cheers,

Ana

John Bagagem · Answer

Hello @Ana Retamal, thank you for your feedback. However, this proposed solution didn't work.
I currently have SourceTree v 1.7 installed.
There are "hostedaccounts.xml" and "passwd" files. I did the following:
- made a backup of these 2 files as suggested;
- uninstalled sourcetree;
- installed latest version;
- got to the blank sign in screen;
- exited setup;
- copied the backed up files into "...Atlassian/SourceTree" folder;
- reran the setup of the latest version;

Still see the empty screen. Have there been any developments with this issue? Is there a patch in the works that will be available soon?