SourceTree 1.9.5 does not proceed before step "Use an Existing Account"

A_sacefd

Hi Everyone,

We are using sourcetree version 1.9.5, then suddenly, we are not able to proceed to step after "Use an Existing Account"

The pop-up window just shows an empty blank window.

Any recommendations?

IE is version 11. i have tried disabling the pop-up blocker as well.

 

Thanks in advance.

Ana Retamal

Hi Anthony! This issue has already been reported in our bug tracker at SRCTREEWIN-7244. There are a few workarounds listed in the comments, there's one specially that seems to be working for most of the users so I'll copy it here for you:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Some users shared other tips too, so you might want to check this Community thread. 

Let us know if it worked for you! 

Cheers,

Ana