Intallation Failure (SourceTree)

Question

Hi, I want to install install SourceTree have have downloaded the EXE for SourceTree 2.3.1.0 the website https://www.sourcetreeapp.com/. I am running Windows 8 Version 6.3, Build 9600. However, when I attempt to install the application using this EXE, the installation wizard is not displayed as expected and the application is not installed. A short cut is, however, created on the desktop, folders are created in the AppData/Local folder, and SourceTree is displayed in the list of installed programs. The relevant section of SquirrelSetup.log file is: 2017-10-04 09:04:26> Program: Starting Squirrel Updater: --install . 2017-10-04 09:04:26> Program: Starting install, writing to C:\Users\***me***\AppData\Local\SquirrelTemp 2017-10-04 09:04:26> Program: About to install to: C:\Users\***me***\AppData\Local\SourceTree 2017-10-04 09:04:26> CheckForUpdateImpl: Couldn't write out staging user ID, this user probably shouldn't get beta anything: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\***me***\AppData\Local\SourceTree\packages\.betaId'. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost) at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost) at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost) at System.IO.File.WriteAllText(String path, String contents, Encoding encoding) at Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId() 2017-10-04 09:04:26> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Could not find a part of the path 'C:\Users\***me***\AppData\Local\SourceTree\packages\RELEASES'. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share) at Squirrel.Utility.LoadLocalReleases(String localReleaseFile) at Squirrel.UpdateManager.CheckForUpdateImpl.d__2.MoveNext() 2017-10-04 09:04:26> CheckForUpdateImpl: Reading RELEASES file from C:\Users\***me***\AppData\Local\SquirrelTemp 2017-10-04 09:04:26> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch 2017-10-04 09:04:26> ApplyReleasesImpl: Writing files to app directory: C:\Users\***me***\AppData\Local\SourceTree\app-2.3.1 2017-10-04 09:04:27> LogHost: Rigging execution stub for SourceTree_ExecutionStub.exe to C:\Users\***me***\AppData\Local\SourceTree\SourceTree.exe 2017-10-04 09:04:27> ApplyReleasesImpl: Squirrel Enabled Apps: [C:\Users\***me***\AppData\Local\SourceTree\app-2.3.1\SourceTree.exe] 2017-10-04 09:04:31> ApplyReleasesImpl: Starting fixPinnedExecutables 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: File Explorer (2).lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: File Explorer (3).lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: File Explorer.lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: FileZilla.lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: Google Chrome.lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: Internet Explorer (2).lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: Internet Explorer (3).lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: Internet Explorer.lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: Mozilla Firefox (2).lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: Notepad++.lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: Outlook 2013.lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: Oxygen XML Author 18.1.lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: paint.net.lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: PuTTY.lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: Windows Media Player.lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Examining Pin: Word 2013.lnk 2017-10-04 09:04:31> ApplyReleasesImpl: Fixing up tray icons 2017-10-04 09:04:31> ApplyReleasesImpl: Couldn't rewrite shim RegKey, most likely no apps are shimmed: System.NullReferenceException: Object reference not set to an instance of an object. at Squirrel.UpdateManager.ApplyReleasesImpl.b__13_0(RegistryView view) 2017-10-04 09:04:31> ApplyReleasesImpl: Couldn't rewrite shim RegKey, most likely no apps are shimmed: System.NullReferenceException: Object reference not set to an instance of an object. at Squirrel.UpdateManager.ApplyReleasesImpl.b__13_0(RegistryView view) 2017-10-04 09:04:31> ApplyReleasesImpl: cleanDeadVersions: for version 2.3.1 2017-10-04 09:04:31> ApplyReleasesImpl: cleanDeadVersions: exclude folder app-2.3.1 Any help you can provide is much appreciated! Thanks! John.

johndee12 · Answer

Hi Ana, An update! As I am sure you would have discovered, a colleague of yours (Mike Corsaro) was able to resolve the same issue, see https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-failed-to-start/qaq-p/642445. When I added the entry True to the user.config file and launched the EXE, I saw the first page in the wizard. Thank you somuch for your help with this issue, and for taking the time out from what I am sure is your very busy chedule to help out. Do let me know if I can provide feedback for you on this one. Kind regards, John.

johndee12 · Answer

Hi Ana,

Many thanks for your reply!

When I click %localappdata%\SourceTree\app-2.3.1\sourcetree.exe, nothing happens, as indicated by the entries in the %localappdata%\AppData\Local\Atlassian\SourceTree\sourcetree.log file, appended below.

Your continuted advice for this issue is greatly appreciated!

Kind regards,

John.

------sourcetree.log----------------

ERROR [2017-10-06 14:22:08,178] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2017-10-06 14:22:08,420] [1] [SourceTree.App] [OnStartup] - Failed to start
System.NullReferenceException: Object reference not set to an instance of an object.
at SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
at SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
at SourceTree.AppRoot.RunPreFlightChecks()
at SourceTree.AppRoot.OnStartup(StartupEventArgs e)
at SourceTree.App.OnStartup(StartupEventArgs e)

Ana Retamal · Answer

Seems like the installer has worked, the files are installed. 
It looks like you're repeatedly running the installer, not the sourcetree.exe (the give away is that we don't have a splash screen in the app at the moment, just in the installer) BUT the app should start running after the installer finishes.

Can you run

C:\Users\***me***\AppData\Local\SourceTree\app-2.3.1\sourcetree.exe

If that doesn't start, can you look in

%localappdata%\Atlassian\Sourcetree\sourcetree.log

for errors?

Regards!

Ana