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SourceTree doesn't install on Win10

PA_Dion

WINDOWS 10

2017-09 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4038788)

Google Chrome

61.0.3163.100 (Official Build) (64-bit)

SourceTree

SourceTreeSetup-2.3.1.0

STEPS:

Download SourceTree for windows

Open downloads folder

Doubleclick to install

The SourceTree logo presents for a couple of seconds, then goes away and nothing else happens.

I then tried Right Clicking and Run As Administrator and received the same thingt

Accepted answers

PA_Dion

This resolved it for me as a workaround.

Dictionary file blocks Sourcetree 2.3.1 from starting up

https://jira.atlassian.com/browse/SRCTREEWIN-7898

Description

"...once when I was using Sourcetree v2.1.11, every time I start there is comfirn dialog pop up said some dictionary file is invalid and should delete or not, and I chose not for then.

today I update my Sourcetree to version 2.3.1 and the app just can not start up.

somehow I found a solution: uninstall the version 2.3.1 and reinstall v2.1.11 and start it up, the dictionary file thing dialog shows up again and I chose YES to delete that file and then install the version 2.3.1 and it starts up normally. ..."

All comments

Ana Retamal

Hi Dion! Can you navigate to the config file location (C:\Users\{USERNAME}\AppData\Local\Atlassian\SourceTree.exe_{RANDOM_GUID}\2.3.1.0\user.config), find the following line:

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String"> <value>True</value> </setting>

and make sure that value is set to True?

If that doesn't work for you, please send us the log so we can have a look.

Cheers,

Ana

PA_Dion

I can follow that trail until "C:\...\AppData\Local\Atlassian\SourceTree" and then I only have the following.

Here is the text from the "sourcetree" log below

ERROR [2017-09-26 17:52:01,424] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2017-09-26 17:52:01,937] [1] [SourceTree.App] [OnStartup] - Failed to start
System.NullReferenceException: Object reference not set to an instance of an object.
at SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
at SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
at SourceTree.AppRoot.RunPreFlightChecks()
at SourceTree.AppRoot.OnStartup(StartupEventArgs e)
at SourceTree.App.OnStartup(StartupEventArgs e)
ERROR [2017-09-26 17:56:50,083] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2017-09-26 17:56:50,207] [1] [SourceTree.App] [OnStartup] - Failed to start
System.NullReferenceException: Object reference not set to an instance of an object.
at SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
at SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
at SourceTree.AppRoot.RunPreFlightChecks()
at SourceTree.AppRoot.OnStartup(StartupEventArgs e)
at SourceTree.App.OnStartup(StartupEventArgs e)
ERROR [2017-09-26 18:04:02,775] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied
ERROR [2017-09-26 18:04:05,004] [1] [SourceTree.App] [OnStartup] - Failed to start
System.NullReferenceException: Object reference not set to an instance of an object.
at SourceTree.Notifications.NotificationsManager.SetOwner(NotificationDialogWindow notificationWindow)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](NotificationDialogWindow notificationWindow, Tuple`2 customAction, VistaTaskDialogIcon icon)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialog[T](String title, String message, Tuple`2 customAction, String cancelLabel, String suppressionSetting, Action`1 suppressionChangedAction, Object contentControl, String contentCommandLabel, Action contentAction)
at SourceTree.Notifications.NotificationsManager.ShowNotificationDialogWithYesConfirmation(String title, String message, String details)
at SourceTree.Configuration.WpfSpellCheckerPreFlightCheck.Run()
at SourceTree.AppRoot.RunPreFlightChecks()
at SourceTree.AppRoot.OnStartup(StartupEventArgs e)
at SourceTree.App.OnStartup(StartupEventArgs e)

PA_Dion

If I follow this path...

C:\Users\...\AppData\Local\Atlassian\SourceTree.exe_Url_3rqrv0jj2kuth1c01slr4bfdolgb0gsv\2.3.1.0

There are the following files...

Startup (PROFILE File)
user (XML Configuration File)
- <?xml version="1.0" encoding="utf-8"?>
  <configuration>
  <userSettings>
  <SourceTree.Properties.Settings>
  <setting name="AllowModifyConfigFiles" serializeAs="String">
  <value>True</value>
  </setting>
  <setting name="LastOpenTabIndex" serializeAs="String">
  <value>-1</value>
  </setting>
  <setting name="AnalyticsHasAgreed" serializeAs="String">
  <value>True</value>
  </setting>
  <setting name="NPSAnonUId" serializeAs="String">
  <value>00254519-95a7-4b4d-a77e-1ed328419b20</value>
  </setting>
  </SourceTree.Properties.Settings>
  </userSettings>
  </configuration>

PA_Dion

Anyone have any ideas?

PA_Dion

This resolved it for me as a workaround.

Dictionary file blocks Sourcetree 2.3.1 from starting up

https://jira.atlassian.com/browse/SRCTREEWIN-7898

Description

"...once when I was using Sourcetree v2.1.11, every time I start there is comfirn dialog pop up said some dictionary file is invalid and should delete or not, and I chose not for then.

today I update my Sourcetree to version 2.3.1 and the app just can not start up.

Farshid Tehrani-Kia

@Ana Retamal I didn't follow the accepted solution. I have the same issue as Dion described, do you have any updates or solution? I download the SourceTreeSetup-2.3.5.0 and it can't install on windows 10!!! any thought?

PA_Dion

This worked for me...

"...uninstall the version 2.3.1 and reinstall v2.1.11 and start it up, the dictionary file thing dialog shows up again and I chose YES to delete that file and then install the version 2.3.1 and it starts up normally..."

PA_Dion

This resolved it for me as a workaround.

Dictionary file blocks Sourcetree 2.3.1 from starting up

https://jira.atlassian.com/browse/SRCTREEWIN-7898

Description

"...once when I was using Sourcetree v2.1.11, every time I start there is comfirn dialog pop up said some dictionary file is invalid and should delete or not, and I chose not for then.

today I update my Sourcetree to version 2.3.1 and the app just can not start up.

Farshid Tehrani-Kia

But I didn't see any confirm dialog. The process that happens to me is like "

Open downloads folder

Doubleclick to install

The SourceTree logo presents for a couple of seconds, then goes away and nothing else happens.

I then tried Right Clicking and Run As Administrator and received the same thing."

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