Can't sign in when installing SourceTree

Question

Hello.

I recently wanted to install latest SourceTree for Windows.

So I downloaded 2.1.1 version for Windows (I have Windows 7) and installed it. Problem is - I can't sign in.

Retyped the password at least 10 times. It is valid, I'm signed in on multiple other devices.

Can you help?

Erick Del Orbe · Answer

Gleb did this fix your issue? I'm having the same issue

Ana Retamal · Answer

Hi Gleb, can you check if you're able to access id.atlassian.com using the same credentials? If you can, then open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings and check Delete personal settings. This seemed to work for other users that had a similar issue.

If you're still unable to sign in, please send us a screenshot so we can see where are you stuck.

Cheers!

Ana