Why can't I log into SourceTree on install?

Question

I have recently downloaded SourceTree and am signing in using an existing but new account. I can log in online, however when I ry to log in on sourceTree install it displays an error message:

-"Atlassian account We've encountered a problem. Please try again in a few minutes."

How do I log in using my existing account?

Adam Bolton · Answer

Thank you

Warren_mz9b4z · Answer

Hi Adam

This is a known issue which has been around for a while already. Look at https://community.atlassian.com/t5/SourceTree-questions/Re-Installation-of-SourceTree-cannot-be-completed-becaus/qaq-p/624687/comment-id/16172#M16172 and add your comments there