Fisheye portal not loading

Paul Bedorf

Hi Guys, I have Fisheye configured with our Internal Jira for authentication. Today the Fisheye server was restarted and since then the fisheye portal web page is not loading up.

When I restart the fisheye service the logs show the fisheye server has been successfully started, see below:

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Connection Details

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Site URL      : https://fisheye.company.com

 

2017-08-08 13:55:50,733 WARN  [qtp835468924-129 ] com.atlassian.oauth.serviceprovider.internal.AuthenticatorImpl OAuthProblemUtils-logOAuthProblem - Problem encountered authenticating OAuth client for url "https://fisheye.company.com/rest/remote-link-aggregation/latest/aggregation", error was "consumer_key_unknown", with parameters "{oauth_problem=consumer_key_unknown}"

But the page never loads up. I see the problem above about the "consumer_key_unknown " I checked on our internal jira and it shows that the  application link is broken, I tried to re-create it but no luck. Since I am locked out of fisheye portal how can I restore the default login?

Grzegorz Lewandowski

I'm not sure what exact problem are you facing:

1. FishEye server doesn't respond and you can't access it ?
2. FishEye server starts, it responds but due to broken applinks you can't log in. 

If the former, it may be hard to help you by using this portal, it's going to be the best if you contact support at http://getsupport.atlassian.com/ to get help. 

 

If the latter then FishEye has master Administrator account. You can use it to restore applinks. In order to login as Administrator principal, please go to https://fisheye.company.com/admin . If you don't remember the password, here's an instruction how to reset it.