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Incorrect email address and password when trying to login to sourcetree Mac OSX Client

Tanisha Kankam

I downloaded the Sourctree Mac AND Windows client and get the same error when trying to login. I am trying to use my existing atlassian credentials which gets me into Bitbucket, JIRA, Confluence, etc..

It continues to display the message that my email address or password is incorrect.

What do I need to check to make sure I can logn to this tool?

Thanks

Tanisha

Accepted answers

All comments

Manju

Can you please try to login to id.atlassian.com and if your credentials work here, it shoould work on SoruceTree too. If not, you might need to get it right here and then try logging in to SourceTree.

Tanisha Kankam

Hi,

Yes, I can login to id.atlassian.com just fine. But when I attempt to login to the sourcetree app I continue to get the error.

Screen Shot 2017-07-25 at 5.03.40 PM.png

Manju

Would you mind trying this URL?

https://id.atlassian.com/login/login?application=sourcetree&continue=https://id.atlassian.com/profile/rest/profile/current

Thanks!

Tanisha Kankam

I get the following:

{"timezone":"America/Denver","fullName":"xxxxxx","email":"xxx.xxxxx@xxx.com","emailHash":"9e7bf1870db8b74a6c6a5","emails":[{"value":"xxxxx.xxxx@www.com","primary":true}],"pendingEmail":null,"username":"xxxx.ssss@xxx.com","org":"Quest","latestIpAddress":"113.111.243","title":null,"validatedEmails":["xxxx.xxxx@xxxx.com"],"fieldErrors":null}"