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Unable to login to JIRA after Crowd integration

pottind

Crowd 2.12 and JIRA v7.3.7 are installed on Redhat Linux server.

I completed the steps to integrate Crowd with JIRA in this link:

https://confluence.atlassian.com/crowd/integrating-crowd-with-atlassian-jira-192625.html

After restarting JIRA I am not able to login to it. In Crowd I go to Jira application and added more directories. I am able to do Authentication test in Jira application with a user ID. The same user ID cannot login to JIRA.

atlassian-jira.log file contains entries below. Please help .

2017-07-12 17:44:12,251 Caesium-1-1 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteChangeOperations] scanned and compared [ 6 ] groups for delete in DB cache in [ 13ms ]
2017-07-12 17:44:12,251 Caesium-1-1 INFO ServiceRunner [c.a.crowd.directory.DirectoryCacheImplUsingChangeOperations] scanning [ 6 ] groups to add or update
2017-07-12 17:44:12,258 Caesium-1-1 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteChangeOperations] scanned and compared [ 6 ] groups for update in DB cache in [ 7ms ]
2017-07-12 17:44:12,258 Caesium-1-1 INFO ServiceRunner [c.a.crowd.directory.DirectoryCacheImplUsingChangeOperations] synchronized [ 6 ] groups in [ 7ms ]
2017-07-12 17:44:12,266 Caesium-1-1 INFO ServiceRunner [c.a.c.d.ldap.cache.AbstractCacheRefresher] finished group attribute sync with 0 failures in [ 8ms ]
2017-07-12 17:44:12,655 Caesium-1-1 INFO ServiceRunner [c.a.crowd.directory.DbCachingRemoteDirectory] FULL synchronisation complete for directory [ 10000 ] in [ 1101ms ]

Accepted answers

All comments

AnnWorley

The messages from the log indicate that JIRA is synchronizing with Crowd, so communication between the servers shouldn't be our issue. To help me take a closer look, please follow How to Generate a Directory Configuration Summary and post the results here. No passwords to the directories are included in this export.

On the editor here on Community there is a little button that says "Formats". Please put the Directory Configuration Summary in a code block using that button.

pottind

Hi Ann

I tried to copy, paste Support information here in Code Block format. I get error: Your reply was not accepted. Please check for inappropriate language or spam.

Please let me know if I can attach it as .txt file.

Thanks

AnnWorley

Our strategies for attachments on Community are not mature - we are working on a way to share files. For now, please see if you can capture the Directory Configuration Summary in one or more screen shots and use the little camera icon to upload them. Thanks for bearing with us.

pottind

H Ann

Since it was taking long to resolve Crowd integration with Jira we decided to remove the integration for now and try to configure Jira to use LDAP.

Can you please let me know how to remove Crowd integration in Jira ? Thanks in advance for your help.

- NP

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