Unable to update/install SourceTree

Question

Hey, i am unable to update/install SourceTree. After executing the installer nothing happens.

I have searched for a while an no solution i found did help. Here are some of things i tried:

* Reinstalling
* Cleaning all temp files (below AppData/Local and C:\ProgramData)
* Cleaning my registry

After starting the installer, some files are places below AppData/Local/Atlassian/ and SourceTree link is registered in the start menu. Nothing more happens. I am unable  to start SourceTree and the Log-files are empty.

Any ideas ho to fix this?

If you need any more information, please ask.

Thanks in advance.

Iqon

Aiko Isselhard · Answer

Hey, thanks for your answer. * %localappdata%\SourceTree\app-2.1.2.5 contains files. * %localappdata%\SourceTree\app-2.1.2.5 contains the SourceTree.exe, which cannot be started. * %localappdata%\SourceTree\ does not contain a launcher. * %localappdata%\SourceTree\packages does not contain a log file * The logfile %localappdata%\Atlassian\SourceTree\sourcetree.log is empty But starting the application yields two system error events: Event 1: 1026 2 0 0x80000000000000 8409 Application DESKTOP-OU604OS Application: SourceTree.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code c0000005, exception address 00007FF8E3B0FD0C Event 2: https://gist.github.com/Iqon/64dfd18b14b378644b6c77b1b4d7ba9c (BTW: your idiotic language filter will not allow me to insert the content of the second error event. So I just inserted the gist link.)

minnsey · Answer

Hi Aiko

If the installer has worked SourceTree should be installed into
%localappdata%\SourceTree\app-2.1.2.5

There should be a launcher exe in %localappdata%\SourceTree\ and the actual SourceTree.exe in
%localappdata%\SourceTree\app-2.1.2.5

Do you have these files?

If you do, the installer worked, suggestng the problem is with running SourceTree, if not the problem is with the installer.

If the installer failed, there might be a log file in
%localappdata%\SourceTree\packages that might shed some light on the problem.

If the installer did work and SourceTree itself isn't starting then SourceTree shoudl create log files in %localappdata%\Atlassian\SourceTree\sourcetree.log

Finally it is possible that lower level errors are being recorded in the Event Viewer.

Could you confirm any of these assumptions above, attach any of those log files and the contents of any relevant entires in the Event Viewer when you try and run SourceTree?

Thanks

Aiko Isselhard · Answer

I found a crash memory dump, if it helps

https://drive.google.com/file/d/0B_AYlusvC94BNWJHWDd5MmVxZDA/view?usp=sharing