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Source Tree failing to install and run

Rich Agren

I cannot login to SourceTree. I've tried everything from deleting Atlassian sub-folders to finding older versions and re-installing them first. I've tried logging in with Google and logging in with Atlassian password. The one thing I haven't been able to try is to install SourceTree to a different directory since the installer doesn't give me an option to change it that I can see. I don't need to revert back to .net framework 4.6.1 because I never went to 4.7 so that can't be the issue. I've also tried downloading and running it from IE.

I am currently working with setup version number 2.1.2.5 and each time I get to the login screen, it says "Sourcetree has stopped working". I check the log file and it is completely empty. Clicking "Having trouble logging in?" also crashes the program. I have not been able to get past this point. I have read and tried countless threads on this issue to no avail. I am just a single user at home so there are no funky admin/firewall things, and I turned off my virus checker.

Any other ideas that I'm missing? Any help would be GREATLY appreciated.

Accepted answers

All comments

Ana Retamal

Hi Rich, have you tried wiping SourceTree preferences already? If that doesn't help, you can try a clean install:

Uninstall SourceTree (if it shows on the App&Features list)
Backup then delete the directory below before proceeding with next step

Navigate to C:\Users\<UserName>\AppData\Local and delete SourceTree & SourceTree-Settings folder
Navigate to C:\Users\<UserName>\AppData\Local\Atlassian and delete all SourceTree Files/Folder.Download SourceTree and install it.

Download SourceTree and install it.

Let us know if this worked for you!

Cheers,

Ana

waltjohnson

I am having the same problem. The installer only shows the splash screen at start and puts an icon on the desktop, but doesn't appear to run completely. It doesn't give me any options either. And the shortcut it installed doesn't run. Help!

waltjohnson

Btw. I did try what you've recommended. Uninstalling, removing the AppData SourceTree folders, and reinstalling. It doesn't help.

Thomas_Hinze

i downloaded the latest sourcetreeapp for macos and can't finish installation. Third step "Log in to your account" does not work. i put my email in, press continue and a tooltip say "Please enter an email address" wtf ... no way to finish installation.

Ana Retamal

Hi @Thomas_Hinze,that has been reported as a bug at https://jira.atlassian.com/browse/SRCTREE-5034. The developers are looking into it, but we don't have a resolution yet. In the meantime, as a workaround, you can download the version 2.1, this is available from https://www.sourcetreeapp.com/download-archives.

I also recommend you to watch the ticket for further updates.

Let us know if you have any questions!

Regards,

Ana

Brad King

I downloaded the 2.1 version same stupidity. This just doesn't make sense. Looking elsewhere

Chris Pittillo

I'm encountering the same issues. Why not remove the login from the install process completely, or build a better login solution? Seems like this issue should have been solved by now.

Samirullah

Hi,

I have the same problem, none of the versions work for me, i am using windows 7 professional. please guide.

Regards,

Samir

Ana Retamal

Hi @Samirullah, can you check your logs and tell us if you find any errors?

On Windows, the SourceTree log file is located at C:\Users\<username>\AppData\Local\Atlassian\SourceTree\sourcetree.log

Let us know!

Ana

Samirullah

Hi Ana,

this is the error

ERROR [2018-03-19 16:04:22,126] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied.

while i am trying to login to my account, it just stacks and does not login.

thanks

Samir

Aina Aji Dian

Hi, i've some error..

I can't log in with use an existing account Atlassian Account, when i click the button always show error

" JavaScript load error. We tried to load scripts but something went wrong. Please make sure that your network settings allow you to download scripts from the following domain: https://common-admin-cdn.atlassian.com/atlassian-id/front-end/2.5.24 "

Suhas Bhosale_xcp51i

Hi Walt,

I had same issue then I removed Sourcetree and first installed .net framework then again installed Sourcetree and it works as expected.

regards,

Suhas Bhosale.

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