Cannot connect Remote Agents

Question

I am trying to connect a remote agent to bamboo version 6.0.2.  I have downloaded the agent jar from bamboo and run the installation.  But, when I start it hangs on this line:

INFO [AgentRunnerThread] [AgentRegistrationBean] Registering agent on the server

When I turn on debugging I get constantly repeated:

send a packet PING : ping
Received a packet PING : ping
Send a packet PING : ok
read a packet PING : ok
Got ping response from JVM
send a packet PING : ping
Received a packet PING : ping
Send a packet PING : ok
read a packet PING : ok
Got ping response from JVM

On the bamboo server I see these log messages:

Agent with fingerprint '7449997491164312190' has started loading
Agent with fingerprint '7449997491164312190' is now receiving its classpath
Sending 0 jars, asking to remove 0 jars
Agent with fingerprint '7449997491164312190' has finished loading
About to checkOfflineAgents...
Grace period of around 0s
Finished checkOfflineAgents took 809.0 μs

Any ideas on what the problem might be?

Josh Moore · Answer

I figured it out.  the problem was the address in the broker url had /// instead of // after tcp.  Thanks to Cristiano and everybody else who thought about it.

Josh Moore · Answer

Hi Cristiano, thanks for the response.  I have tried those things run as root and removed the firewall with no luck.  I have gone thorugh the troubleshooting as well with no luck.  Is there a particular log file that I can post that might be more helpful?

Cristiano Mariano · Answer

Hi Josh! How are you doing?

In my installation, when agents don't start, I usually check:

- Lack of permission for user running agent in agent home directory

- Firewall block on ports 8085 or 54663

A full list of troubleshooting tips is here: https://confluence.atlassian.com/bamkb/troubleshooting-remote-agents-216957427.html

Hope this helps!

Thanks,

Cristiano